faq

GAMES INFORMATION:

What games do Casino La Vegas offer?
What are the payouts of your games?
How is the outcome of the games generated?

SAFETY & SECURITY CONCERNS AND LEGALITY OF GAMBLING:

How safe is it to use my credit card online?
Can other players see my real name?
Do you sell list of players to third party for promotional purposes?
Can other players access my account?
Is it legal to play in your Internet casino from my country?

PAYMENT SOLUTIONS:

How do I purchase Credits to my account to play for real?
In which currencies do you carry out transactions while playing on your casino?
How long does it take to process my deposit?
How much can I deposit to my Casino La Vegas account?
How do I collect my winnings?
How long does it take to receive my winnings?
I have entered a withdrawal request but I want to cancel it, is this possible?
Am I required to pay taxes on my winnings?
I submitted a deposit but my balance has not changed. What should I do?
Can I play the games for free?
How do I get more free credits to Play for Fun?
How old do I have to be to play for real money?

TECHNICAL ISSUES:

What are the minimum system specifications recommended to play games?
Which operating system do Casino La Vegas games support?
How to start playing at Casino La Vegas .com?
What's the name of the downloaded gaming setup program?
Do I have to download every time I want to play?
What should I do if I can't find Casino La Vegas icon on my desktop?
How do I start playing games?
How can I edit my Profile?
How can I change my Password?
What should I do if I receive a message "USER DOES NOT EXIST. Please SIGNUP."?
I am trying to login to the casino server but I can't connect. What could be the problem?
If I am in the middle of a game and get disconnected, what happens? May I lose my money?
Where can I find complete set of rules on various games?
What do I do if after placing a bet I suddenly change my mind. How do I remove the bet?
I am not sure what was the previous game round result. What do I do?
Do I have to call overseas to play at your casino?
How can I be assured of a fast customer support response?
How can I get complete help on all games?

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GENERAL INFORMATION:

What games do Casino La Vegas offer?
Casino La Vegas offers the most popular casino games. These games are BlackJack, Roulette, Slots, Jacks or Better Video Poker, Tens or Better Video Poker, Keno, Baccarat, Caribbean Poker, Pai-Gow Poker and Fish Mania Slots in several versions. We are continuously adding new games to our casino lobby and shall notify you as soon as they become available.

What are the payouts of your games?
Our casino games offer an average payouts of about 98.5%.

How is the outcome of the games generated?
The outcome at the end of each round for each game is generated using random number generator. This is to ensure fair gaming. The games have been tested for millions of rounds to ensure no regularities in the games results.

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SAFETY & SECURITY CONCERNS AND LEGALITY OF GAMBLING

How safe is it to use my credit card online?
It is extremely secure to send credit card details over the internet. Our casino uses sophisticated encryption technology in the software that is virtually impossible to crack. This is similar to the encryption software used by the bank for all internet banking transactions.

All confidential information provided by the player is secured in 128 bit key encryption. This encryption length is immensely difficult to break offering maximum security. Besides, our servers are under continuous surveillance and accessed by licensed staff member to ensure high security.

Can other players see my real name?
While signing up for Real Mode, the player needs to fill details such as Player Name, Password and Email ID. Of these, Player Name is like a nickname that shall be displayed on the screen while the player is playing games. The player has to login using Player Name. After sign up, the player needs to go to BANK and select the payment option. Here, the player is requested to give their name as mentioned on the Credit Card or Neteller Card or as the case may be. Once the money is deposited, using appropriate mode, the player can play our casino games.

We guarantee that none of your personal details shall be exposed to other players.

Do you sell list of players to third party for promotional purposes?
Our online support services pledges not to disclose any details or information regarding the player to any third party for promotional or any other purposes.

Can other players access my account?
No player can access your account until he enters correct combination of Player Name and Password. Thus, we request you not to give your Password to anyone else. All the players are solely responsible for the confidentiality of their Casino Account. If you come across an instance when you know someone else is using your account, you may send a request to support@casinolavegas.com mentioning your original Player Name, Password and send us these details from the email address used during sign up. We shall send you the details of your new password on this email address only.

Is it legal to play in your Internet casino from my country?
Laws vary from jurisdiction to jurisdiction. We are not responsible for the national law prevailing in your country or the location from where you operate our casino. The player needs to observe the laws prevailing in his country regarding possible gambling prohibitions. Please contact the local authorities for up to date information on the legality of Internet gaming in your jurisdiction.

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PAYMENT SOLUTIONS

How do I purchase Credits to my account to play for real?
To purchase credits or chips from the casino software, click on BANK button.
Choose your mode of payment
Fill out details in the Form
Click OK and the money is transferred to your Casino account

In which currencies do you carry out transactions while playing on your casino?
We accept US Dollar, Great Britain Pound and Euro currencies. Player can carry out transactions using any of these currencies. Also, the settlement for each transaction shall be in the same currency in which the transactions are carried out.

How long does it take to process my deposit?
To deposit credits using Credit Cards takes approximately 3-5 minutes to process and money is transferred to your casino account.

Deposits using Bank Draft / Personal Cheque take about one week to reach us. It takes additional 10 days for Bank Draft to be cleared and in case of Personal Cheque it takes about 21 days. Please note that the money deposit through these mode depends on the regular mail service and your location besides other factors.

Money Deposit through Wire transfer takes 2 business days to arrive at our bank. The account will be credited as soon as our bank receives it.

How much can I deposit to my Casino La Vegas account?
New players can select any of the payment method to deposit the credits in their casino account with following limits:

Payment Method
Minimum Single Deposit
Maximum Single Deposit
Credit Cards
$50
$500 per card
Bank Draft / Personal Cheque
$50
$5000
Wire Transfer
$100
No maximum limit

For our regular premium players we offer two option. They are:

Silver Club Membership
If you deposit $1000 every month for three months you can join our Silver Club Membership. The benefits of Silver Club Membership is you get initial deposit bonus of upto 30% and thereafter monthly bonus of 15% for next two months.

Gold Club Membership
For Gold Membership, if you deposit $2500 every month for three months you can join our Gold Club Membership. The benefits of Gold Club Membership is you get initial deposit bonus of upto 30% and thereafter monthly bonus of 15% for next five months. Also the player's one time deposit limit increases to $1000 per card.

How do I collect my winnings?
To withdraw money click on BANK button and select WITHDRAW button.

If you have deposited money through credit cards (prior to Withdrawal), and you wish to withdraw, your money (equal to or less that the deposit amount) will automatically be refunded to your credit card account. If the withdrawals are in excess of deposits you shall get refund using your preferred method of payment - either Bank Draft or Wire Transfer whichever has been selected by you.

We have certain limitations imposed by the Credit Card companies that refrain us from processing your entire winning through Credit Card. Also, credit card refund policy is the quickest way to pay the winnings and there are no charges for credit card refunds.

If you select Bank drafts as the preferred withdrawal method, it will be sent to your billing address as specified during account registration process. Thus, enter correct billing address to avoid any delays. If the address is changed please contact Customer Service Department at support@casinolavegas.com. Please allow three weeks time for mail delivery service.

If you select Wire Transfer as your withdrawal mode, you shall be requested to fill in your bank account details.

How long does it take to receive my winnings?
Our casino processes payouts on a daily basis. Payouts will be sent to players as per the payment mode selected while buying the chips.

Usually it takes 3 business days to process withdrawal requests from the day of making the request so you can cancel it if you so desire while the transaction has not been processed. The amount shall be refunded to you depending on the payment mode selected while buying the chips. However, winnings in excess of purchase shall be refunded by checks. All winnings are subject to our fraud prevention measures. For more information visit our Security section.

I have entered a withdrawal request but I want to cancel it, is this possible?
Yes, it is possible to cancel a withdrawal request. Simply email us at support@casinolavegas.com stating your request including the Player Name, Casino Name, Date and Amount of withdrawal you wish to cancel. If you wish to cancel your withdrawal request, you should send a cancellation request within 24 hours of your request to guarantee successful reversal. Also note that Withdrawal Request can be cancelled in its full amount.

Am I required to pay taxes on my winnings?
Rules for taxation on winnings vary from country to country. You are responsible to consult your Tax Advisor and check out the prevailing rules in your country.

I submitted a deposit but my balance has not changed. What should I do?
Make sure your internet connections are proper and your deposit request is processed. The next option is to make sure your page is satisfactorily refreshed. However, if you still do not see change in balance, we request you to contact our Customer Support Services for more information.

Can I play the games for free?
Yes, you can play our casino games for free in Fun Mode.

How do I get more free credits to Play for Fun?
You may not be able to add more credit to your account. Still if you wish to play our casino games, you will have to create a new account with a different Player Name.

How old do I have to be to play for real money?
You have to be minimum 18 years old to play for real money. We have restricted all players below 18 years from playing our casino games. Also, you should be aware of your country's laws regarding online gambling. Players are themselves responsible for playing games on our website.

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TECHNICAL ISSUES

What are the minimum system specifications recommended to play games?
Windows 98/95/NT, 2000 and XP
Pentium 100 MHz
64 MB RAM
16-Bit color video card
VGA Screen
20 MB hard disk drive space

Which operating system do Casino La Vegas games support?
Casino La Vegas games supports Windows 98/95/NT, 2000 and XP operating system.

How to start playing at Casino La Vegas?
If you have downloaded our casino games, Click on Casino La Vegas icon on your desktop and you shall be able to play our Casino Games. But if you have not installed our Casino Games, Click Here.

Enter your correct E-mail Address, and then follow the following steps to download Casino La Vegas casino games:
Step 1: Click on Download button on www.casinolavegas.com.
Step 2: Click "Yes" in Security Warning Dialog box.
The file will start downloading to your computer, and you will see a status bar indicating its progress
Step 3: Java Dialog Box opens for installing casino games Installer.
Step 4:"YES" on Dialog box opens asking for accepting Agreement after reading it carefully.
Step 5: Choose "Typical" Installation & Click "Next".
Step 6: Casino Games Installer download.
Step 7: Start Dialog Box appears to indicate size & estimated time to download games.

What's the name of the downloaded gaming setup program?
Our casino games software program is named "Casino La Vegas".

Do I have to download every time I want to play?
No you do not need to download our games every time you play. The server automatically sets the connection and checks for updated versions.

What should I do if I can't find Casino La Vegas icon on my desktop?
If you do not find Casino La Vegas icon on your desktop, you may go to our website and click on PLAY GAMES. Or you can Choose "Programs" => "Casino La Vegas". Our software will identify whether it has installed the games before or not. If the games are already installed then the games will start. But if the games are not installed before, you shall have to start with a new installation and follow download instructions. To view detailed stepwise download instructions, click here.

How do I start playing games?
Once the games are downloaded, LOGIN screen appears. It consists of Player Name and Password information. Also, new user have to click "SIGNUP" button on upper left hand side corner of Login Screen.

What should I do if I receive a message "USER DOES NOT EXIST. Please SIGNUP."?
New players are requested to sign up first before LOGIN. If the player has not signed up, he shall receive this message. But if the player has already signed in and then he receives this message he should contact Customer Support Service. The reason for this message could be that someone has tried to open the account with wrong password (for consecutive three attempts) and to avoid him go further we have created this facility.

I am trying to login to the casino server but I can't connect. What could be the problem?
One of the major problem could be that the connection between your computer and the casino server is broken. Do check out your connection and still if the problem persists, we request you to use our 24/7 Chat Support to discuss your problem.

If I am in the middle of a game and get disconnected, what happens? May I lose my money?
If you have placed the BET but before you click on DEAL your connection is off, then your money is returned to your account.

In case, you have placed the BET and also placed DEAL before you are disconnected, the games stays as it is and once you return back the same deal is placed for you to continue playing further. You may see the BET amount debited as you have gone further to DEAL with the game. However, if you have switched to any other game instead of the partly played game, the games remains in the same stage as it is and the amount BET also remains debited from your account till you finish the game.

Where can I find complete set of rules on various games?
There is HELP on the website under Game Rules to view help of all the games. We have provided ongoing help on the screen of each game and also a HELP button at the bottom taskbar of each game consisting of each game's Objective, Rules and Payouts.

What do I do if after placing a bet I suddenly change my mind. How do I remove the bet?
After placing the BET, if you wish to remove it, just right-click on the BET coins. But, once you click on DEAL, you may not be able to remove or modify your BET.

I am not sure what was the previous game round result. What do I do?
You can view your previous game round result in HISTORY at the bottom right corner of each game.

Do I have to call overseas to play at your casino?
No you do not need to make any international call to play our casino. You simple need the internet connections and you are through.

How can I be assured of a fast customer support response?
We have LIVE CHAT on Casino La Vegas website and Casino Games Lobby for fast response.

You can also email your query or problem to us and we shall revert back within two business days.

How can I get complete help on all games?
We have provided an ongoing help with every game. Once you select a game, the game screen is displayed with help on what to do next. Also, an overall help is available on HELP button on the bottom taskbar of each game.